Contact Us

Get in Touch with Our United States Support Team

We are based in the United States and fulfill orders from our Rialto, California facility. Inquiries receive a documented response within two business days.

Departmental Routing

• Pre-Sale Inquiries & Fit Guidance: Questions regarding model specifications, standover dimensions, and intended terrain compatibility.
• Order Tracking & Delivery: Freight tracking updates, address verification, and delivery signature scheduling.
• Warranty Claims & Technical Support: Electrical diagnostics, replacement component requests, and warranty claims under our published coverage matrix.
• Spare Parts & Battery Orders: Dedicated parts requests for existing owners.
• Fleet & B2B Commercial Inquiries: Inquiries regarding multi-unit corporate, municipal, or rental fleets.

To ensure prompt processing, please include your order number, bike model, and frame serial number when contacting support.