Compare Models
Compare battery capacity, wheels and frame formats before choosing.
Support
Find help with choosing your bike, orders, charging and aftercare.
8 help topics
Compare Bikes
Delivery Information
Check dispatch, destination details and what to review when your bike arrives.
Report Delivery Damage
Keep the packaging, record the issue and prepare the details ARSK needs.
Charging and Battery Access
Understand charging arrangements and the difference between routine removal and service access.
Instructions for Your Model
Request the instructions matching your model and configuration.
Warranty and Returns
Contact ARSK with your order details before arranging repairs or return shipping.
Parts and Repair Questions
Prepare model details, part labels and clear photos before requesting compatibility guidance.
First Month Checks
Plan delivery records, charging and inspections using your supplied instructions.
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Before You Contact Us
Identify Your Bike
Include the model and selected wheel option. Photos of relevant labels can help distinguish similar components.
Keep Your Order Details
Include your order number and delivery country. Never send account passwords or payment card details.
Describe the Issue
Tell us when the issue appears and include clear photos where useful. Do not perform unsafe tests to record problems.
Common Support Questions
Start with these answers, then contact us if your question remains unresolved.
Contact UsWhere should I ask about my order?
Contact ARSK with your order number, model and delivery country. Include the question or delivery information you need checked.
How do I request replacement parts?
Send the model, order details and clear photos of the part, labels and relevant connections. Compatibility, availability and any fitting cost need confirmation before ordering.
Can I use another charger?
Use the charger specified for the supplied battery. Matching plugs or advertised voltage alone does not prove compatibility. Contact ARSK before using replacement charging equipment.
Should I send my bike back immediately?
Contact ARSK first and follow the return instructions for your case. The company address is not the bike return address. Battery transport can require specific arrangements.
