Refund policy

Last updated: September 1, 2026

This policy applies to e-bikes and parts purchased from ARSK Bike, operated by [LEGAL ENTITY NAME]. We want you to know exactly how returns work before you buy, so here it is in plain terms.

30-Day Return Window

You can return an e-bike within 30 days of the date it was delivered to you.

To be eligible, the bike must be:

  • In new condition, with no signs of outdoor riding, scratches, or wear
  • Showing no more than 5 miles on the display odometer
  • Returned with all original parts, accessories, the charger, tools, and manuals
  • Packed in its original box and packaging materials

Assembling the bike to inspect it is fine. Riding it around the neighborhood is not.

Please keep the original box until you are sure you are keeping the bike. An e-bike returned without its original packaging is very likely to be damaged in transit, and any damage caused by inadequate packing will be deducted from your refund.

How to Start a Return

  1. Email us at rowzee7187893@gmail.com with your order number, the reason for the return, and a few photos of the bike and its current packaging.
  2. We will reply within two business days with a Return Authorization number and a prepaid return shipping label.
  3. Pack the bike in its original box, attach the label, and schedule a pickup or drop it off with the carrier.
  4. Returns must be shipped within 10 days of receiving your Return Authorization.

Please do not send anything back without a Return Authorization. Returns without one cannot be processed.

Returns are shipped to:

Returns
1500 S Hellman Ave
Ontario, CA 91761
United States

Who Pays for Return Shipping

We issue the return label for every approved return. Who pays for it depends on the reason:

  • If the bike arrived damaged, defective, or was not what you ordered, the return label is free.
  • If you are returning because you changed your mind or the bike did not suit you, the cost of the return label will be deducted from your refund. We will tell you the amount before we send the label.

The original shipping charge you paid at checkout is refunded only when the return is due to our error or a defect.

Refunds

Once your return arrives at our warehouse, we will inspect it and email you the result. Approved refunds are issued to your original payment method within 10 business days of inspection. Your bank or card issuer may take a few additional days to post the credit.

If the returned bike shows use, damage, or missing parts beyond what is described above, we may issue a partial refund or return the bike to you at your cost. We will contact you before doing either.

Damaged or Defective on Arrival

Please photograph the box before you open it, and inspect the bike when you unpack it.

If the bike arrived damaged or does not work, contact us within 48 hours of delivery at rowzee7187893@gmail.com with your order number and photos of the box and the damage. We will arrange a replacement part, a replacement bike, or a full refund, depending on the extent of the problem.

Damage reported after 48 hours may still be covered under our Limited Warranty, but we may not be able to file a claim with the carrier.

Items That Cannot Be Returned

  • Items marked as final sale at the time of purchase
  • Gift cards
  • Bikes that have been modified, including any change to the speed limiter, controller, or battery
  • Bikes damaged through accident, misuse, or improper assembly
  • Parts and accessories that have been installed or used

Cancellations

You can cancel your order at no cost any time before it ships. Email us as soon as possible with your order number. Once an order has shipped, it can no longer be cancelled and will be treated as a return under this policy.

Refused or Undeliverable Shipments

If a shipment is refused, or cannot be delivered after the carrier's delivery attempts, and is returned to us, we will refund the order minus the original shipping cost and the cost of return shipping.

Exchanges

We do not process direct exchanges. To swap for a different model, size, or color, please return the original under this policy and place a new order.

Questions

Contact us at rowzee7187893@gmail.com before opening a dispute with your bank or card issuer. Most problems are faster to fix directly, and we reply within two business days.